What information do you collect?
We collect personal details such as your name, contact information, delivery address, and payment details to process your booking and provide a seamless experience.

Is my payment information secure?
Yes, all payments are processed through trusted, secure providers. We do not store full card details.

Do you share my personal information?
Never. Your information is handled with discretion and is only shared where necessary to fulfil your order (e.g. delivery services) or if legally required.

How does the dress hire process work?
Simply select your desired piece, choose your date, and we’ll take care of the rest. Your garment will arrive ready to wear, with an effortless return process included.

How long is the hire period?
Our standard hire period allows you ample time for your event. If you require an extended hire, we’re happy to assist where possible.

Can I try on dresses before booking?
(If applicable) Yes, we offer private try-on appointments for a personalised, elevated experience.

Am I responsible for the dress during my hire?
Yes. Responsibility transfers to you upon delivery and remains until the garment is returned.

Do I need to clean the dress?
No, all garments are professionally cleaned and cared for by us. Please do not attempt cleaning yourself.

What happens if the dress is damaged?
Minor wear is expected; however, significant damage or staining may result in repair or replacement charges.

Is a bond required?
Selected garments may require a security bond to ensure the care and quality of our collection.

Will I be charged the bond upfront?
The bond is held securely and only charged if necessary.

When is the bond returned?
Your bond is released in full once the garment is returned on time and in acceptable condition.

What can the bond be used for?
The bond may be used to cover damages, loss, or late return fees if applicable.

When do I need to return my dress?
Your return date will be outlined in your booking. Timely returns are essential to avoid late fees.

What happens if I return my dress late?
Late returns may incur additional charges, as they can impact future bookings.

Can my card be charged after my booking?
Yes, by confirming your booking, you authorise us to charge your nominated payment method for any additional costs, including damages, loss, or late returns.

Can I cancel my booking?
Yes, cancellations made in advance may be eligible for store credit.

Do you offer refunds?
We primarily offer store credit. Refunds are not available once a garment has been dispatched.

What if I cancel last minute?
Late or same-day cancellations are non-refundable.

What happens if my dress becomes unavailable?
In the rare event this occurs, you will receive a full refund or store credit.